Common Questions About TRIOS Care and TRIOS Only Renewal

90 days warranty grace period for TRIOS Only upgrading back to TRIOS Care 

A TRIOS customer that upgrades from TRIOS Only to TRIOS Care is not covered by the warranty policy during their first 90 days on TRIOS Care. Other TRIOS Care benefits (e.g., support coverage, exclusive trainings, and discounts) are available from the moment of upgrading.

Why does 3Shape have a 90-days grace period? 

We want to safeguard the TRIOS Care customers that are subscribing in good faith and ensure that customers do not only purchase TRIOS Care when their TRIOS System (scanner or Move+) is broken. However, customers can still get their scanner repaired / replaced within the first 90 days by paying the out-of-warranty fee.

Do I need to pay for all the years that I have been on TRIOS Only when upgrading to TRIOS Care and having a warranty case? 

No, you do not pay retrospectively for past years on TRIOS Only. 

To read more about the terms and conditions of our policy, check here