How License Renewal Works for Labs
20/03/2024If you have additional software like Orthodontic Planner, Clear Aligner Studio, or other Studio apps, please be aware that 3Shape only handles after-sales services and subscription management for clinics with a TRIOS scanner.
For labs that do not have a TRIOS subscription, 3Shape will not manage support or subscriptions for these products. In such cases, your reseller will continue to provide support and handle subscription management.
You can find the TRIOS license and any add-on software (like Ortho or Studio apps) on the 3Shape Webshop.
If you do not see some products on Webshop, to renew an add-on software license, you will need to provide the following information: the TRIOS dongle and the lab dongle numbers. Contact 3Shape Support, and we will assist you in making all licenses visible and available for renewal on the Webshop.
For stand-alone lab apps (without TRIOS licenses)
If your current reseller is unable to assist with license renewal, we can help you find a new reseller-please, contact 3Shape Support.