Renewing a subscription directly with 3Shape - FAQ

Renewing a subscription directly with 3Shape - FAQ

07/11/2023

If you’re having trouble renewing your TRIOS subscription, it may be because your subscription is now managed by 3Shape instead of your reseller. 
This applies if you are in one of these countries: USA, Canada, Germany, France, Italy, Spain, Great Britain, Ireland, Portugal, Austria, Belgium, Netherlands, or Luxembourg. 
If you are outside these countries contact your reseller for any subscription-related issues.


1. How can I check if my subscription is managed directly by 3Shape?

3Shape has agreed with several resellers in the following countries: USA, Canada, Germany, France, Italy, Spain, Great Britain, Ireland, Portugal, Austria, Belgium, Netherlands, and Luxembourg to manage subscriptions directly. This means your TRIOS subscriptions will now be handled by 3Shape, giving you access to the 3Shape Subscription Management site, where you can easily manage your account and enable automatic renewals.
If you are unsure whether this applies to you contact either your reseller or 3Shape Support.
We also recommend checking your email for the latest communication from 3Shape regarding subscription management.


2. What are some things to keep in mind for a smooth renewal?


3. My software is expiring soon, what should I do?

Once you know if your subscription is managed by 3Shape, you can renew by following this renewal guide.


4. My software has expired and I can’t use my scanner – what should I do?

If your reseller has advised you to contact 3Shape for subscription-related issues, contact us and we will assist you in getting your subscription up and running. Before calling, make sure you have your dongle number ready. If you need help locating your dongle number, follow this guide: How to find a dongle number.

If you are uncertain whether to reach out to 3Shape or your reseller, you are always welcome to contact 3Shape. You can call us or submit a case through our Help Center.


5. I can’t remember my login for the 3Shape subscriptions management site.

You can log in to the 3Shape subscriptions management site with your 3Shape Account credentials. You can read about your 3Shape account is here. 

If you don’t have a 3Shape Account yet, follow this guide to create one: How to create a 3Shape Account 


6. Where can I see what subscriptions I have with 3Shape?

You can find your subscription information on the 3Shape subscriptions management site: In the Products section, you will see TRIOS scanners and the dongle ID’s that you currently have.

If any information is missing or incorrect, please report it to our Support team through the Help Center. 


7. What should I do if I haven't received an invoice?

You will receive the invoice the same day you are charged. If you do not receive the invoice on the renewal date, reach out to support.


8. What should I do if my information on my invoice is wrong?

If the information on the invoice is wrong, you can update your profile on the 3Shape subscriptions management site with the correct details and we will ensure that your next invoice is correct. If you have any issues with your current invoice, contact our Customer Support through the Help Center.


9. My expiration date changed unexpectedly, what happened, and should I do anything?

For the transition period of renewing directly with 3Shape, we might apply temporary license extensions to give our customers time to update their payment information on the 3Shape subscriptions management site. It will be reversed back to your normal renewal date once we complete the first payment directly with you.

Contact 3Shape Support if you have further questions.

For full information on correct usage please consult the official Safety and Setup Guide and the most current Manual.

Was this article helpful?

Give feedback about this article

Related Articles