Windows 10 end-of-life - what it means for 3Shape systems

In the following article, you can learn which 3Shape products are affected, what the end of support means for those systems, and how to check if your product is already running Windows 11 and therefore is not affected.

What does this mean for your 3Shape product?

If you are using a TRIOS 3 Cart, TRIOS MOVE or an older TRIOS MOVE+ system on Windows 10, your product will still run and receive supported 3Shape software updates for now. However, without Microsoft`s security updates, the system may become vulnerable and non-compliant with local regulations. Please check the 3Shape Software Lifecycle Policy for more information.

Can my product be upgraded to Windows 11?

TRIOS 3 Cart, TRIOS MOVE, and older TRIOS MOVE+ systems are not eligible for a Windows 11 update. These systems use processors that aren’t supported by Microsoft for Windows 11 and cannot be upgraded remotely.

However, newer MOVE+ systems are already running Windows 11 and are not affected.

What options are available for me?

If you're currently using an affected MOVE+ device running on Windows 10, we’re offering two upgrade options as part of our time-limited campaign:

1. Standalone trade-up offer: upgrade affected MOVE+ units to the new MOVE+ (Standalone) running on Windows 11, at a discounted price.
2. Full-system (MOVE and TRIOS scanner) trade-up offer: upgrade to a full TRIOS 6 and MOVE Pro system at a significantly discounted rate and step up to our most advanced solution.

To learn more or take advantage of these offers, please contact your 3Shape Sales Manager or email us at sales@3shape.com.

How to check if my MOVE+ is affected?

There are two versions of the MOVE+. To check which version you have, look at the label on the back of your MOVE+ screen, as shown in the following photo:

What are the 3Shape Unite requirements to take advantage of the upgrade offers?

To use either of the promotional upgrade options, your system must be running 3Shape Unite version 24.1 (product configuration 4.X.X.X) or higher.

My current MOVE+ system is still on Unite 23.1 or older. How can I safely transfer my data?

To safely transfer your data, we recommend the following flow:

1. Update your old MOVE+ system to Unite 24.1. If, when checking for updates in Unite Store, nothing is offered to you, contact 3Shape Support and provide them with your dongle and 3Shape Company Account, so that we can ensure that Unite 24.1 has been made available to you. Please indicate that you have a new MOVE+ system to ensure you get the right version of Unite.
2. Once the update on the old MOVE+ system has finished, data and dongle licenses from that system will move into the cloud of your 3Shape Company Account.
3. Unbox your new MOVE+ or MOVE Pro system and start up Unite 24.1.
4. Log in with your 3Shape Company Account that was used on your old MOVE+, accept Terms & Conditions (if asked), and create a PIN code.
5. The system might check for Unite updates and install them. 
6. You can now start using your new MOVE+/MOVE Pro system and Unite.
7. Original MOVE+ system must be disposed of according to local requirements for disposal of electronic waste. It can also be returned to 3Shape at the customer’s own cost.

What about TRIOS laptops?

• All laptops currently sold through 3Shape’s PC catalog (version 25.x) already run Windows 11.
• If you’re using your own PC with TRIOS, it may still be eligible for upgrade – depending on the hardware. Use Microsoft’s PC Health Check tool to check compatibility.

See our Windows 11 compatibility FAQ for more details.