Software and hardware support of old 3Shape Lab scanner models
09/11/2023Old lab scanner support guide
This article describes the possibilities of software upgrades, hardware support, and PC purchase for old lab scanner models. The below information is applicable to:
- D200 and D250 scanners
- D640 scanners
- D700 scanners with serial number = Cxxxxxxxx
- D710 scanners with serial number = Dxxxxxxxx
- D700 scanners with serial number = Hxxxxxxxx
- R700 scanners with serial number = Sxxxxxxxx
- D710 scanners with serial number = Ixxxxxxxx
- D800 scanners
- D810 scanners
- R500
- D500
R700 scanners with S/N = Sxxxxxxx are all MKII scanners and the support policy is the same as for D700 MKII and D710 MKII. For more information, refer to the article “D & R-series scanners discontinuation policy”.
Software Support Possibilities
- What are the latest Dental System versions compatible with my old scanner?
Latest DS versions will depend on the scanner model and its production date:
|
Scanner model
|
Latest DS version supported |
|
DS 2016 (up to 2.16.4.1) |
|
DS 2018 (up to 2.18.2.1) |
|
DS 2022 (up to 2.22.1.1) |
Hardware Support Possibilitites
- Can I have my old scanner repaired?
No, repair of the old scanner models is not possible. If a hardware issue that cannot be fixed remotely is confirmed by 3Shape Support, please contact your reseller/provider, a 3Shape Sales Manager or sales@3shape.com to inquiry regarding scanner trade-up possibilities.
- Can I purchase a new PC for my old scanner from 3Shape?
3Shape is no longer offering PCs compatible with old scanner models. The customer should buy a new PC from alternative PC vendors according to the requirements or go for a scanner trade-up to be able to purchase a new PC from 3Shape. Please contact your 3Shape Sales Manager or sales@3shape.com for scanner trade-up possibilities.
Recommended PC specifications for old scanner models:
Latest Windows version and connection type will depend on the scanner model and its production date:
|
Scanner type |
Latest Windows version supported |
Connection type |
Any D200 and D250 scanner |
Win 7, 32 bit |
Serial port |
|
Win 7, 64 bit |
USB 2.0 port. The scanner should be the only device in the host controller. |
|
Win 10, 64 bit |
Additionally, the PC should meet the following requirements:
|
Item |
Minimum Requirements |
Recommended
|
Memory (RAM) |
8GB |
16GB (32GB*) |
Graphics card |
512MB NVIDIA GeForce DirectX 10/11 |
1GB/2GB NVIDIA GeForce DirectX 10/11 |
HDD/SSD capacity |
250GB |
500GB (1TB**) |
Available disk space |
Minimum of 20GB of free disk space |
|
Processor |
Intel Core i5 |
Intel Core i7 or equivalent |
3D Mouse |
3DConnexion SpaceMouse™ Pro |
|
Monitor Resolution |
1920 x 1080, 1920 x 1200 |
|
Network |
Internet connection |
|
Mouse |
Mouse with wheel button support |
|
* For simultaneous scanning and modeling of large cases, we recommend 32GB RAM.
** We recommend 1TB Hard Drive if used as a stand-alone system or a server with the order folder.