USB Connection Requirements for 3Shape Lab Scanners

General USB Connection Requirements

The following requirements apply to PCs that were not purchased from 3Shape.

Applicable scanner models: All models.
Applicable ScanServer/ScanSuite versions: All versions.

• The scanner must be connected to a USB 2.0 port.
• The scanner should be the only device connected to the USB host controller.
• The scanner should preferably be connected to a USB port on the mainboard.

• The scanner should not be connected through USB extenders, splitters, or hubs.
• When using the scanner, no other devices except a mouse (3D mouse), keyboard, and dongle should be connected to the PC. Other devices that require high information traffic may cause bottlenecks when sending or receiving information between the PC and scanner.

USB Connection Requirements for PCs Purchased from 3Shape

Applicable scanner models: D500, R500, D700 (s/n=hxxxxxxxx), D710 (s/n=ixxxxxxxxx), D800, R800, D810, D900, R900, D900L, R900L, D750, R750, D850, R850, D1000, R1000, D2000, R2000, E1, E2, E3, E4.

Applicable ScanServer/ScanSuite versions: ScanSuite 1.0.9.5 or later.

• The scanner can be connected to a USB 3.0 port.
• The scanner can be connected together with other devices in the USB host controller.
• The scanner should preferably be connected to a USB port on the mainboard.
• The scanner should not be connected through USB extenders or splitters.
• When using the scanner, no other devices except a mouse (3D mouse), keyboard, and dongle should be connected to the PC. Other devices that require high information traffic may cause bottlenecks when sending or receiving information between the PC and scanner.

For information about the latest PC models currently shipped by 3Shape, contact your reseller and request the latest PC catalog.

Contact 3Shape Support if you have any further questions.
 
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.