Dental System Issue from 18 February 2026
19/02/2026A critical issue impacting Dental System 2024 and 2025 users, regardless of licensing method, has been identified starting 18 February 2026. The issue was caused by an incorrect implementation in the validation process for a certificate in Dental System. When the certificate expired, it affected multiple features in Dental System.
The issue can disrupt 3Shape Automate (AI Design proposals), affects Cloud License users, and prevents users from signing into 3Shape Account in both Dental Manager and Dental System Control Panel. Because a renewed 3Shape Account sign-in is required every 6 months, any users running the affected versions may be impacted at a later time.
How can you identify the issue?
Users may experience one or more of the symptoms below:
- An error message during Dental System startup: “No subscription for this application. The license is either missing or there are no more application subscriptions available.”
-
Dental System Control Panel shows only the Subscription Management and Profiles sections. An error message is shown in Subscription Management: “The application connecting to the server is not a 3Shape application.
- AI Design proposals are not working in Dental Manager and display an error message: “3Shape AI Design proposals are disabled. Please login to your 3Shape account in Dental Manager.”
- 3Shape Account Sign-in issue: It is not possible to sign into 3Shape Account in Dental System.
Affected Versions
Dental System 2024 versions 24.1.0-24.1.3
Dental System 2025 versions 25.1.0-25.2.0
Solution
Official patches have been released for Dental System 2024 (24.1.4) and Dental System 2025 (25.2.1) containing a permanent fix for the issue.
Customers experiencing the issue should contact their reseller to install the updates.
Further Actions
The issue from 18 February 2026 can potentially affect any user on Dental System 2024 and 2025 and can become critical, as 3Shape Account authentication must be refreshed every 6 months. Users may experience the issue when they are required to reauthenticate. It is therefore recommended to apply the patch to every system.