How to export scans when AI proposal is present in DS 24

3Shape has introduced Automate AI design proposals. For eligible cases, a design proposal will be generated automatically. These proposals are powered by 3Shape Automate’s proven AI technology, with over 3 million accepted and downloaded designs.

You can read more about 3Shape Automate here.

While the AI proposal is being generated the case will temporarily be blocked. Once the design proposal has been generated to continue working and export the scans, the proposal must be accepted or rejected.

How to disable AI proposals

Step 1: To turn off the AI proposals, open the Dental System Control Panel (DSCP) and navigate to:
3rd Party Applications > 3Shape Automate Extension

Step 2: Uncheck: Automatic upload of AI eligible cases

Once disabled, new cases will not receive AI proposals, and scans can be exported without any interruptions.

Contact 3Shape Support if you have any further questions.