"Unable to create a screenshot. Please ensure that you use the latest video/OpenGL drivers." in Dental Designer

"Unable to create a screenshot. Please ensure that you use the latest video/OpenGL drivers." in Dental Designer

08/11/2023

Unable to create a screenshot

"Unable to create a screenshot. Please ensure that you use the latest video/OpenGL drivers." when trying to take a screenshot in Dental Designer.

A white background with black text

Description automatically generated

Root cause: non-NVIDIA graphics card is used or GC driver is outdated

Affected versions: all

Solutions:

  1. Check that NVIDIA Graphic card is used during the design (e. g. Task Manager -> tab Performance). If not:
  2. Update the drivers from your Nvidia Graphic card.
  3. Restart the Dental application 

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