D & R-series scanners discontinuation policy
09/11/2023Discontinuation phases
3Shape is phasing out D & R-series lab scanners. The discontinuation policy from a support perspective means that D & R-series lab scanners cannot be replaced to neither new nor refurbished D & R-series lab scanners anymore, but we keep supporting and repairing D & R-series until the "end of repair" date. (see the respective table below)
Repair
D & R-series lab scanners can be repaired until the last repair date or a trade-up to E-lab series can be offered.
To know the scanner trade-up possibilities, please get in touch with your reseller, a 3Shape Area Sales Manager or sales@3shape.com.
Spare Items
Spare items for D & R-series lab scanners will be available until the last repair date.
Software compatibility
Software will be compatible with D & R-series lab scanners until the last "End of SW support" date.
D250, D500, D640, D700, D710, D800 & D810 scanners have been closed for repair and software upgrades.
Lab scanner discontinuation overview:
|
Market name |
End of sales |
End of repair |
End of SW support |
* Suggested trade-up model |
Eligibility for additional trade-up |
Newest compatible version: Dental System / Unite / ScanIt / 3DD |
Platform |
D(R) 250 |
X |
2019 Dec |
2019 Dec |
E2 Red |
2021 |
Dental System 16 |
640-platform |
D(R) 640 |
X |
2019 Dec |
2019 Dec |
E2 Red |
2021 |
Dental System 16 |
640-platform |
D(R) 700 MK I |
X |
2019 Dec |
2019 Dec |
E2 Red |
2021 |
Dental System 16 |
640-platform |
D(R) 700 MK II |
X |
2022 Dec |
2022 Dec |
E2 Red or E3 Red |
2021 |
Dental System 22.1.1 / R1.0.6 / v.2.2.0.0 / 1.7.33.2 |
720-platform |
D(R) 710 MK I |
X |
2019 Dec |
2019 Dec |
E2 Red or E3 Red |
2021 |
Dental System 18 |
640-platform |
D(R) 710 MK II |
X |
2022 Dec |
2022 Dec |
E2 Red or E3 Red |
2021 |
Dental System 22.1.1 / R1.0.6 / v.2.2.0.0 / 1.7.33.2 |
720-platform |
D(R) 500 |
X |
2022 Dec |
2022 Dec |
E2 Red or E3 Red |
2021 |
Dental System 22.1.1 / R1.0.6 / v.2.2.0.0 / 1.7.33.2 |
720-platform |
D(R) 800 |
X |
2022 Dec |
2022 Dec |
E2 Red or E3 Red |
2021 |
Dental System 22.1.1 / R1.0.6 / v.2.2.0.0 / 1.7.33.2 |
720-platform |
D(R) 810 |
X |
2022 Dec |
2022 Dec |
E2 Red or E3 Red |
2021 |
Dental System 22.1.1 / R1.0.6 / v.2.2.0.0 / 1.7.33.2 |
720-platform |
D(R) 900 |
X |
2023 Dec |
2023 Dec |
E3 Red or E4 Red |
2022 |
Dental System newest version/ R.2.0.6/ 2.2.3.0 / 1.7.82.3 |
920-platform |
D(R) 900L |
X |
2023 Dec |
2023 Dec |
E4 Red or F8 |
2022 |
Dental System newest version/ R.2.0.6/ 2.2.3.0 / 1.7.82.3 |
920-platform |
D(R) 750 |
X |
2023 Dec |
2023 Dec |
E3 Red or E4 Red |
2022 |
Dental System newest version/ R.2.0.6/ 2.2.3.0 / 1.7.82.3 |
920-platform |
D(R) 850 |
X |
2023 Dec |
2023 Dec |
E3 Red or E4 Red |
2022 |
Dental System newest version/ R.2.0.6/ 2.2.3.0 / 1.7.82.3 |
920-platform |
D(R) 1000 |
X |
2026 Dec |
2026 Dec |
E4 Red or F8 |
2025 |
Newest version |
920-platform |
D(R) 2000 |
X |
2026 Dec |
2026 Dec |
F8 |
2025 |
Newest version |
920-platform |
E1 |
X |
— |
— |
E2 Red |
— |
Newest version |
Silver Platform |
E2 |
X |
— |
— |
E3 Red |
— |
Newest version |
Silver Platform |
E3 |
X |
— |
— |
E4 Red |
— |
Newest version |
Silver Platform |
E4 |
X |
— |
— |
F8 |
— |
Newest version |
Silver Platform |
E1 Red |
X |
— |
— |
E2 Red |
— |
Newest version |
Red Platform |
E2 Red |
— |
— |
— |
E3 Red |
— |
Newest version |
Red Platform |
E3 Red |
— |
— |
— |
E4 Red |
— |
Newest version |
Red Platform |
E4 Red |
— |
— |
— |
F8 |
— |
Newest version |
Red Platform |
F8 |
— |
— |
— |
— |
— |
Newest version |
F8 Platform |
* Table contains suggested trade-up model. For all trade-up opportunities, please contact your reseller, 3Shape Area Sales Manager or sales@3shape.com, depending on your subscription model.
** The scanners (720 -platform: D700, 710, 500, 800, 810) are not compatible with Dental System 2022.2 (2.22.2.0) (including ScanItDental 2.2.1.0 & Scan Suite 13.1.0). The latest compatible DS version is 2.22.1.1. Please avoid upgrading the above mentioned scanners.
The discontinuation policy is global applicable. No country exceptions are presumed.
In case of doubts, please contact support@3shape.com.