3Shape Unite 24.1 - Cloud storage and Cloud license Offline Mode
14/04/2024As with other cloud-based solutions, 3Shape Unite 24.1 needs a stable internet connection at all times to fully utilize the benefits of cloud storage and cloud licenses. However, to ensure maximum productivity even when an internet connection is temporarily unavailable, 3Shape Unite 24.1 will offer a certain degree of offline tolerance.
Comparing Unite 24.1 to previous versions by offline capabilities
| Feature | Unite 24.1 and later | Unite 23.1 and earlier |
| Scanning with TRIOS |
Possible for 10 days offline, afterwards requires going back online (Note: if TRIOS license is save-limited, it's not possible to post-process scans starting from 1st day offline) |
Possible offline (Note: periodic update of dongle key files is needed) |
| Using other workflows in 3Shape Apps (e.g. Smile Design, Implant Studio etc.) |
Possible for 10 days offline, afterwards requires going back online (Note: if relevant license is save-limited, it's not possible to spend saves for saving designs starting from 1st day offline) |
Possible offline (Note: periodic update of dongle key files is needed) |
| Send to lab | Not possible offline, requires internet connection | Not possible offline, requires internet connection |
| Storing cases on local PC | Possible offline | Possible offline |
| Uploading new cases and case updates into cloud storage | Not possible offline, requires internet connection | Not relevant |
| Sharing cases across devices | Not possible offline, requires internet connection | Requires a server-client setup and available local network connection |
| Enter Unite with 3Shape Account | Possible for 1 month offline, afterwards requires going back online |
In Unite 23.1 - Possible for 1 month offline, afterwards requires going back online In earlier versions - not relevant |
What happens with licenses if the system goes offline
You can stay fully offline for 10 consecutive days without any implications - including scanning with your TRIOS scanner. The only exception is not being able to spend saves on save-limited demo licenses. The software will notify that it’s not possible to spend a save until the system is back online. No case progress will be lost because of that.
If you don't reconnect to the internet for more than 10 days, you will lose access to all licenses - including the possibility to scan with TRIOS scanner - until you get back online. The software will notify you that until the connection is restored, you won’t be able to use any 3Shape apps in 3Shape Unite including scanning with your TRIOS.
What happens with data (scans and cases) if user goes offline
Only local data is available on a device and any new change if it doesn't appear in the cloud (such as in versions Unite 24.1 and earlier). Meaning, if you would like to fully work in offline mode, it will not sync with the cloud. If any data (such as a case) from other devices is needed, it should be pre-downloaded.
When the device is back online and is connected to the cloud, the software may prompt you to resolve any existing conflicts. To learn more about case conflicts see here.
Working without cloud storage while staying online
Starting from Unite 24.1, offline mode is a fully offline experience with no internet connection or just with cloud storage being disabled.
If you prefer to keep your data local and not upload it to the cloud, you can opt out of cloud storage either:
- During the initial consent screen at first login after the update, or
- Later via Unite settings by going to More → Storage Management → Cloud and Advanced Storage → Cloud storage, and disable “Sync with cloud storage”.
When disabling cloud storage, you’ll be prompted to choose a local storage to ensure all your cases remain available for offline work at any time.
The software will guide you to go to More → Storage Management → Cloud and Advanced Storage → Advanced storage settings → Local Storage, where you’ll need to enable “Use this device as local storage” option.
Note: you can designate more than one device as local storage in your setup.
Contact 3Shape Support if you have any further questions.
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.