"Empty scan. Ensure the object is in scanner" When Scanning on E-scanners with Adesso Artex Transfer Plates in ScanIt Dental
09/11/2023Empty Scan Error and Solution
The following error message appears in ScanIt Dental when using Adesso Artex/Ivoclar Vivadent Stratos transfer plates for scanning abutments and post&cores with E-scanners:
"Empty scan. Ensure the object is in scanner"
Affected Dental System versions: 2.16.3.1–2.17.2.0
Solution
Step 1: Upgrade to Dental System version 2.17.3.0 or above.
Contact 3Shape Support if you have any further questions.
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.