*FAQ: 

• Can I transitions items in batches? No, you must transition one item at time.
• Can 3Shape transition my items for me?  No, unfortunately there are selections that only lab personnel can determine.
• How soon do I need to complete the transition? Please transition all items before April 21st.
• How long does the process take? That will depend on how many items are in your Product Catalog. In general, each item is a fairly quick process.
• Do I need to move all items at one time? You can do a little at a time and your progress will be saved.  

• Can you deactivate items during this process? Yes, you can batch select items to deactivate by checking the box to the left and selecting the deactivate button.  
• Once an item is added, can I change the Product Type, Material, Manufacturing Method, or Name? No, you will need to create a new item. We suggest someone with a good understanding of categories transition your items to the New Product Catalog.
• What fields can I edit while using the transition tool? You are able to edit the name of an item only. 
• Will I need to re-enter or reconnect manufacturing schedules? No, the same default manufacturing schedule, as well as any additional manufacturing schedules assigned to an item, will be assigned to the item in the New Product Catalog.
• Will I need to re-enter the pricing for my items? Pricing from the Main Pricebook will be assigned to the item. *Custom Pricing on Client Pricelists needs to be re-entered manually---Update coming soon!
• What happened to my Design Groups? Design Groups have been discontinued; Any requirements selected in Design Groups will not transition over & are not an option at this time.
• Will items in the Old Product Catalog marked as inactive be copied to the New Product Catalog? No, only items active in your Product Catalog now will be available to transition.
• What happens to my Additional Features? You will need to manually re-enter any Additional Features as Additional Products. 
• What if I need help with the transition process?  Call the LMS teams direct line at 1-908-291-8969 or click here to book a session with an LMS team member.
• Are there any qualifications requirements to use the Dental System integration with LMS? Yes-your lab must be running on Dental System 2024 (Click here for more information upgrading to the latest version--FREE for LabCare subscribers!

*Note: FAQ section is updated as we receive feedback from our customers.

Click here to open the LMS Help Center article on using the Transition Tool. The Help Center article will be updated if necessary.