Dental System upgrade FAQ and best practices

Upgrading to the newest Dental System version is a crucial step towards ensuring enhanced performance, stability and user experience. This document is designed to provide best practices and clear answers to ensure a good upgrade experience.

Is the latest Dental System release as reliable as the previous version? Should I wait for a patch to ensure that any critical bugs have been addressed before upgrading?

We always recommend upgrading to the latest Dental System release. We are improving quality control with every new Dental System update. This year we further extended our quality assurance by introducing the Early Access phase where all our resellers and manufacturers get access to the software one month prior to the end user release to ensure readiness and compatibility as well as request improvements if necessary.

Is it difficult to upgrade to the latest version?

Updating to the latest versions of Dental System is very straightforward and doesn’t take a lot of time.  With the extra attention on the software quality in the latest Dental System updates, the likelihood of getting into a problem is small. At the same time 3Shape Support team is always ready to help in case of issues and can restore the automatic backup.

Our lab PC is not new, will the latest Dental System run slower on it?

Please check that your PC meets Dental System 2024 requirements before updating.

I am curious about the new features included in Dental System 2024. Where can I learn more?

In Dental System 2024 the speed and flexibility have been significantly improved. E.g. any operations with materials will be up to 10 times faster. Additionally, Dental System 2024 introduces cloud license, eliminating the need to use a dongle (will be rolled out gradually). The full list of improvements can be found in What’s new.

If you want to learn more about the new features in Dental System you can also check out the latest training material. We are continuously releasing updated training videos demonstrating the new features. 

The training videos can be found here: https://community.3shape.com/en/training/dental-system (coming soon)

My manufacturing center/Implant library manufacturer has not yet validated the update, do I risk making my system incompatible if I upgrade?

You can check if your manufacturer has completed the validation in this knowledge base article. At the same time Dental System allows sending orders in older formats so you can still send them while manufacturer is catching up with the latest updates. We make the latest Dental System update available for manufacturers during the Early Access period prior to its common availability so they ensure the readiness and compatibility.

Is Dental System 2024 changing existing workflows?

Dental System 2024 has no significant workflow changes compared to the previous version. On the contrary it has a number of new tools and improvements that will make using the product easier and will allow for time saving.

Can I go back to older versions after having tried Dental System 2024?

There is automatic backup done as part of the update process which makes it easy to get back to the previous version of Dental System in minutes. However, with increased focus on the software quality applied during development of the latest versions, it is very unlikely that a downgrade will be needed.

If I am running the TRIOS Inbox version just to export the scans. Would I get any benefit from updating my Dental System to the latest version?

New versions of Dental System always bring bug fixes and stability improvements. Also having the latest version ensures compatibility with ever evolving 3Shape ecosystem.

My lab has an older 3Shape lab scanner. Can we still use it when we update to Dental System 2024?

D1000, D2000, E1, E2, E3, E4 and F8 are all supported in Dental System 24. If you have an older scanner, you have two options:

1. You can benefit from the great trade up discounts and get upgraded to the latest technology that offers faster workflows and better scan quality. Please contact your reseller to learn more about this option.
2. You can receive a “Scan only” license with the latest available scanner software version. The scan only dongle should not be updated and needs to run on a separate PC than the Dental System 24 PC. Your reseller can help you set this up.

I don’t have a LabCare subscription. How can I upgrade to Dental System 2024?

We recommend you opt-in to the LabCare subscription to start benefiting from unlimited upgrades, support, hands-on training and events, and special product discounts. You can read more about LabCare here: https://www.3shape.com/en/services/labcare

Alternatively, you may pay for a one-off upgrade capability.

Please contact your reseller to opt-in to LabCare or purchase a one-off upgrade.