"Empty scan. Ensure the object is in scanner" when scanning on E-scanners with Adesso Artex transfer plates in ScanItDental

The following error message may appear for Dental System versions 2.16.3.1 - 2.17.2.0
"Empty scan. Ensure the object is in scanner" appears in ScanIt Dental when using Adesso Artex/Ivoclar Vivadent Stratos transfer plates for scanning abutments and post&cores with E-scanners.

To resolve this issue upgrade to Dental System version 2.17.3.0 or above.

Contact 3Shape Support if you have any further questions.

For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.