Empty RPD orders arrive with an error "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" in 3Shape Communicate Inbox

Empty RPD orders arrive with an error "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" in 3Shape Communicate Inbox

Some of the RPD orders arrive in 3Shape Communicate Inbox as empty even if it is scanned or designed by sender.

Affected Dental System Version: Potentially any version

Root Cause: RPD Frame element is not present in receiver's system which sender has used to define the order.

Solution:

• Export the missing RPD Frame with associated material and manufacturing process from the sender's system: Dental System Control Panel > Import Export.
• Import it to receiver's system and resend the scanned/designed order again.