Resolving Empty RPD Orders with "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" Error in 3Shape Communicate Inbox

Some RPD (Removable Partial Denture) orders may arrive in 3Shape Communicate Inbox without any scan or design data, even though the sender completed the order.

When opening the order, the following error is displayed:

“Incomplete/Invalid, Open (Ctrl+M) to correct, Model element is not connected.”

Cause

This issue occurs when the RPD Frame used by the sender is not available in the receiving Dental System installation.

Resolution

Step 1: On the sender's system, export the missing RPD Frame together with the associated material and manufacturing process.

Navigate to:

• "Dental System Control Panel"
• "Import Export"

Export the required RPD Frame configuration.

Step 2: Import the exported configuration into the receiving Dental System installation.

Step 3: Ask the sender to resend the scanned or designed order.

Verifying the RPD Frame

To identify which RPD Frame is used by the order:

Step 1: Open "Dental System Control Panel".

Step 2: Go to "Removables".

Step 3: Open "RPD Frame" and verify that the required frame exists.

Version Information

This issue was reported as Bug BM-1165 and has been resolved in Dental System 2.21.0.0 and later.

Contact 3Shape Support if you have any further questions.
 
For full information on correct usage consult the official Safety and Setup Guide and the most current Manual.