Troubleshooting
Troubleshooting
- Dental System Communicate synchronization failed or not responding
- "Abutment limitations violated" on Finalize step of anatomical abutment design
- CAM output for abutments is generated without screw hole
- How to check if Implant System has some issues in Dental System
- How do Dental System client points work
- Gingiva assembling type in full dentures and partial dentures
- Error: The part is signed with "[Provider name]" and the corresponding option is not enabled on the site or the local key file is not updated
- Troubleshooting "No Subscription" Error
- "Socket Error #11001 Host not found" when opening Dental Manager or Dental System Control Panel
- Site FTP Inbox settings in Dental System Control Panel are inactive (cannot be modified)
- Secondary 3Shape Communicate account in Dental System
- "Retrieving orders failed" in Dental System Communicate Inbox
- "Program version not enabled in dongle, please downgrade" when opening Dental System
- Orders randomly not arriving into 3Shape Communicate Inbox
- Order sent to manufacturer in DS-2018 or later does not show up on the FTP server
- Order can't be accepted automatically in 3Shape Communicate Inbox
- Missing scans in a TRIOS order coming to 3Shape Communicate Inbox
- "Inlay UNN - Die interface model could not be produced" when try to create margin line on die interface step
- "Abutment top cap angle violated" on Finalize step of abutment design
- Access Violation or Gingiva line violation when trying to create a gingiva base for full dentures
- "Access Violation in module GenericModule.dll"
- "Cannot generate the CAM output for [indication] because [library name] is not allowed to be produced locally" when generating CAM output
- "Communication failed. HTTP/1.1 403 Forbidden" when saving 3Shape Communicate credentials in DSCP
- "Connection Closed Gracefully" or "Out of memory while expanding memory system" with Avira antivirus installed
- "Current dongle configuration doesn't allow to save the design"
- Duet Display prevents Dental System applications from opening
- Empty RPD orders arrive with an error "Incomplete/Invalid, Open(Ctrl+M) to correct, Model element is not connected" in 3Shape Communicate Inbox
- "Error running Splint Studio. Path to Splint Studio was not set" when trying to start design in Splint Studio from DS
- "Exception TPen in module ModelBuilder.exe" in ModelBuilder
- "Incomplete or invalid order. Missing or invalid manufacturer for digital models" when receiving Trios study model orders in 3Shape Communicate Inbox
- Issues with opening ScanIt Dental on Dental System client PCs
- "Not all scans are saved" on the last step in ScanItDental for RPD or Full Denture orders
- Post-processing in ScanItDental takes a long time
- "The selected order is not supported in ScanItDental" when trying to scan an order with positioning guide only
- What are the firewall rules for 3Shape Dental System
- "Stream read error" when opening Dental Manager or Dental System Control Panel
- "CAM output could not be generated. Manufacturing process method is not defined for the order" when generating CAM output in Dental Manager
- "TRIOSScanData: Stream read error." when exporting any TRIOS scan in Dental Manager
- "The manufacturing process for the order is not in the list of allowed processes" when starting to design
- 'Cannot upload file to remote site xxxxx' Error message when trying to send an order through FTP from lab to lab
- "Access to the path ...\ScanItDental\DSAppCustomization.xml.bak' is denied" error message when opening Dental Manager or trying to scan
- "System Error. Code: 2. The system cannot find the file specified" when trying to scan Surgical guide with ScanIt Dental
- Unable to load XML document (XML document must have a top element) In Dental Manager when trying to design an order
- "An error occurred while CAM output generation. Error message: The specified path was not found" when generating CAM output
- "Incomplete or invalid order" in Communicate inbox in Dental Manager, that is sent from Implant Studio
- "The scanner did not make any output files" when scanning in ScanItDental
- "Incomplete or invalid order" in Dental Manager TRIOS Inbox arriving from Implant System
- License not detected for module: 3shape ScanIt Dental or Splint Studio in Dental System 2023 or higher
- Design Services and Automate Buttons are missing in Dental Manager after DS 2023/2024 Upgrade or Installation