What happens with my dongle after licenses are moved to the cloud?
14/09/2026What will happen with licenses on the dongle after they move into cloud?
Licenses for 3Shape apps in 3Shape Unite will be automatically set to expire in 4 weeks on the dongle once they have successfully been moved into cloud. Licenses will exist in the cloud with their real expiry date as specified in the subscription. Going forward, the subscription and its licenses will be extended in the cloud, not on the dongle.
Any licenses required for other 3Shape software (e.g., Dental System, Ortho System etc.) will remain unaffected on the dongle.
What should I do with the dongle once it was moved into cloud?
Once the dongle is moved into the cloud, it can be unplugged from the device as 3Shape Unite 24.1 doesn’t need it anymore. Please dispose according to standard operating procedure or local regulations for disposal of general waste and electronic waste.
NOTE: If during transfer you were notified that the dongle failed to be moved, it should remain plugged in as it may be needed for troubleshooting by 3Shape Support. If you were notified that some licenses will remain on the dongle, such dongle should remain plugged in as it might be used in other 3Shape software (e.g. Dental System).